Who we are
Summit Air HVAC is a heating and cooling service business based in Denver, CO. This policy describes how we handle information collected through this website.
What we collect
We collect information only when you actively provide it to us. There are two places on this site where that happens:
- Contact form. When you fill out the contact form, we receive your name, email address, phone number, and the message you type.
- Booking form. When you book a service appointment, we receive your first name, last name, email address, and phone number.
We do not use tracking pixels, advertising networks, or analytics tools that collect data about your browsing behaviour beyond what is described here.
Live chat
This site includes a live-chat widget operated by our messaging provider. Anything you type into that chat window is received by that provider on our behalf and is used solely to respond to your enquiry. We do not use it for advertising or share it with other parties.
Why we collect it
We use the information you submit for two purposes only:
- To reply to your enquiry or question.
- To schedule and confirm your service appointment.
We will not sell your information, share it with marketers, or use it for any purpose unrelated to your service request.
Where it is stored
Information you submit is stored in our customer-relationship system, which is accessible only to Summit Air HVAC staff. We keep it for as long as it is needed to service your account or as required by applicable law.
Your choices
You can ask us to correct or remove any information we hold about you at any time. Just get in touch using the details below and we will take care of it promptly.
Changes to this policy
We may update this policy from time to time. When we do, we will revise the "last updated" date at the top of this page. Continued use of the site after a change is posted means you have seen the updated policy.